Last updated: April 22, 2026
Bellcast ("we," "us," or "our") is an AI-powered front office platform for local businesses. We provide AI call answering, voicemail handling, SMS auto-reply, and appointment booking services. Our platform is operated by Polsia, Inc.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use Bellcast as a business owner (our customer) or when your customers interact with the service on your behalf.
By using Bellcast, you agree to the collection and use of information as described in this policy. For questions, contact us at bellcast@polsia.app. For our Terms of Service, visit bellcast.polsia.app/terms.
We collect different types of information depending on how you interact with Bellcast.
We use the data we collect to operate and improve Bellcast. Specifically:
Bellcast relies on the following third-party services to operate. Each has its own privacy policy.
Twilio processes all phone calls, SMS messages, and voicemail recordings on our behalf. Call audio is routed through Twilio's infrastructure. Your Twilio credentials are stored encrypted in our database and are used only to interact with Twilio's API on your behalf. See Twilio's Privacy Policy.
Stripe handles all subscription billing and payment processing. We store your Stripe Customer ID and Subscription ID to manage your plan. We never store full card numbers or CVV codes. See Stripe's Privacy Policy.
Call and voicemail data is processed by AI services (including large language models) to generate transcriptions, summaries, and responses. This processing occurs at call time for service delivery purposes. We use AI providers who operate under data processing agreements consistent with applicable privacy laws.
Our application and database are hosted on Render. Your data resides on Render's infrastructure, which is hosted in the United States. See Render's Privacy Policy.
We do not share your data or your customers' data with advertising networks, data brokers, or marketing platforms.
When your customers call your Bellcast-powered phone number, their phone number and any information they share during the call (name, appointment requests, etc.) is processed by our platform to provide the service.
You are the data controller. As the business owner using Bellcast, you are responsible for ensuring you have appropriate legal basis to collect and process your customers' personal data, including any consent required for call recording under applicable state law (some states require two-party consent).
We act as a data processor on your behalf. We do not sell caller data, contact callers directly, or use caller data for any purpose beyond delivering the Bellcast service to your business.
You are responsible for disclosing to callers that they may be interacting with or recorded by an AI system where required by law.
All data is stored in the United States on Render-hosted infrastructure using a PostgreSQL database (Neon). We do not currently offer data residency in other regions.
No security system is perfect. While we implement industry-standard protections, we cannot guarantee absolute security of your data. In the event of a data breach affecting your account, we will notify you as required by applicable law.
We retain your data for as long as your account is active and for a reasonable period after termination to comply with legal obligations and resolve disputes.
Following account termination, we will make your data available for export for 30 days upon request, after which it may be permanently deleted.
Bellcast uses a minimal, privacy-respecting approach to tracking.
We use a single HTTP-only session cookie to keep you logged into your account. This cookie contains a signed session identifier — it contains no personal information. It expires when you close your browser or log out.
We track page views and CTA clicks server-side to understand how our marketing site is used. We do not use client-side JavaScript trackers, pixels, or fingerprinting. IP addresses are hashed before storage and are never identifiable.
We do not use Google Analytics, Meta Pixel, or any advertising or retargeting trackers. We do not place third-party cookies on your device.
You have the following rights regarding your personal data. To exercise any of them, email bellcast@polsia.app.
You can request a copy of the personal data we hold about your account.
You can update your account information directly in the dashboard, or contact us to correct inaccuracies.
You can request deletion of your account and associated data. We will process deletion requests within 30 days, subject to retention requirements for billing records and legal obligations.
You can request an export of your call logs, voicemail records, and SMS history in a machine-readable format.
You may object to certain processing activities (e.g., use of your data for service improvement). Where we rely on legitimate interests as a legal basis, we will honor objections unless we have compelling grounds to continue.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights.
To exercise these rights, contact us at bellcast@polsia.app. We will verify your identity before processing requests.
Bellcast is a business-to-business service directed at adults operating local businesses. It is not directed at, and we do not knowingly collect personal information from, children under the age of 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, contact us at bellcast@polsia.app.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes — such as new data collection practices or changes in how we share data — we will notify you by email or with a prominent notice in the dashboard.
Your continued use of Bellcast after a policy update constitutes acceptance of the revised policy. If you do not agree to the updated policy, you must stop using the Service.
We take privacy seriously. Reach out anytime — we'll respond promptly.
bellcast@polsia.app